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Platinum Card

  • higher insurance coverage incl. travel cancellation
  • travel in comfort with lounge access & FastTrack
  • read your favourite ePaper with the Visa eReader

Apply now




The Platinum Card from card complete offers many exclusive advantages, such as higher travel insurance cover and free use of the VIP Lounge at Vienna International Airport.

The Platinum Card can be yours for EUR 11.55 per month.*

The Additional Platinum Card costs EUR 6.30 per month.*

*The card fee will be charged annually for 12 months in advance.

All the benefits at a glance

Insurance protection

Your Platinum Card provides worldwide travel insurance coverage up to EUR 750,000.

More information

PLUS Package

Order the PLUS package now to enjoy higher travel cancellation coverage plus purchase protection insurance.

More information

SKY Lounge and VIENNA Lounge at Vienna Airport

Your Platinum Card from card complete gives you (and one companion) free access to the card complete VIP lounges at Vienna Airport.

More information

Assistance Hotline

Contact the special 24-hour telephone hotline for travel-related medical or legal assistance.

More information

card complete DeLuxe Hotel Voucher

Enjoy the perfect relaxing break at an exclusive hotel with a card complete DeLuxe Hotel voucher.

More information

Special rates for car rentals

Your Visa Platinum Card includes discount rates on car rentals from Avis, Hertz and SIXT.

More information

Read magazines online with the Visa eReader

With the Visa Platinum Card, you can read three digital issues of over 800 national and international magazines and newspapers every month free of charge.

How to access your favourite issues

  • Open the complete Control app or download it right away. Registration is that easy.
  • Once you have added your Visa Platinum Card in the app, the Visa eReader will be displayed in the benefits area.
  • By clicking on "Open Visa eReader" you can access all the ePapers that you can download and read on the go.


HUAWEI AppGallery


Additional functions

complete Secure

Confirm online payments quickly, conveniently and securely with your Secure Code (your secure password). It's even easier with the complete Control App using fingerprint or FaceID.

compete Control

complete Control allows you to manage your cards anytime, at your own convenience. And with the complete Control app, you can also confirm online payments directly from your mobile phone.

Account statements by e-mail

Once a month an account statement listing all your transactions will be sent to you by e-mail.


When you make purchases and cash withdrawals with your card, you will be asked to enter your PIN. Did you know? Now you can even create your own PIN!

NEW: Go digital!

For ultimate convenience, you can now apply for a Platinum Card directly online! (You must be at least 18 years of age.)

In this procedure, you will be asked to identify yourself via VideoID and sign your application with a digital signature. You will need a webcam, a microphone, a valid photo ID (passport or similar official ID), a salary statement/proof of income (as PDF or Image file) and your mobile telephone. VideoID applications can be made any day of the week, but only between 7:00 a.m. and 10:00 p.m. (CET).

For more information, see our FAQs.

If you prefer, you can still print out and send your card application as a PDF.

Advantages in detail


Travel Insurance

Worldwide Travel Insurance Protection

Your credit card from card complete includes worldwide travel insurance, with coverage up to EUR 750,000 for Gold and Platinum Cards, or EUR 726,750 for Classic Cards. This protection applies automatically all year long, even for journeys not paid for with your card. The only condition is that you use your card regularly (at least once within the last 2 months before a claim). The insurance applies for journeys up to 90 days, but if you want to travel for longer, there is an option to extend the protection to six months.

Examples of coverage:

Luggage Insurance incl. Camping Risksup to € 1,820.-up to € 2,500.-up to € 5,000.-
Accident Coverageup to € 72,700.-up to € 100,000.-up to € 150,000.-
Personal Liability Coverageup to € 726,750.-up to € 750,000.-up to € 750,000.-
Medical Treatment100%100%100%
Emergency Contact up to 100%100%100%100%
Primary Rescue by Helicopter up to 100%100%100%100%
Compassionate emergency visit abroad noup to € 2,500.- up to € 2,500.-
Flight Delayup to € 110.- up to € 250.- up to € 500.-
Motor Vehicle Recoveryup to € 220.-up to € 250.- up to € 500.-
Motor Vehicle Return no up to € 1,000.- (20% Deductible up to € 2,000.- (20% Deductible)
Air Ambulance Transport from abroad up to 100% 100%100%100%

Platinum cardholders automatically enjoy travel cancellation insurance free of charge!

For more detailed information, please see our Travel Insurance brochure or contact us by telephone at +43 (0)1 711 11-380.

Order a PLUS Package

A Gold or Platinum cardholder can purchase a PLUS insurance package for a main and an additional card for EUR 12 each per year (Gold Card) or for EUR 24 each per year (Platinum Card).

The PLUS Package includes

  • Travel Cancellation Insurance: higher coverage (up to EUR 2,500/Gold Card or EUR 5,000/Platinum Card for individually booked travel services), up to 2 claims per year, and no deductible/excess for either type of travel (package or individual).
  • Purchase Protection Insurance:up to EUR 1,000 (EUR 75 deductible/excess), maximum 1 claim per year. The insured item must have been purchased with the card complete credit card.


card complete Lounges/FastTrack at Vienna International Airport

For Platinum cardholders and Austrian Miles & More World Business Mastercard® Gold cardholders, visits to the SKY lounge/Terminal 3 and the VIENNA lounge/Terminal 1 (with one guest maximum) are free of charge. While waiting for their flights, card complete cardholders can relax in comfortable surroundings with coffee, drinks and national and international magazines.  Telephone, fax and WiFi connections are all available. Platinum cardholders also have access to the FastTrack (gates C/D and F/G), enabling them to move move through the airport more quickly.


Assistance Hotline

As a Platinum or Gold cardholder, you have access to a 24-hour telephone hotline that can provide valuable information before travel and in an emergency: travel-related medical advice before and during a journey, contact information for doctors and clinics abroad, advice on dealing with foreign authorities, and names of German- and English-speaking lawyers and interpreters abroad.

24-hour Hotline: +43 (0) 503 50 - 370

Car rentals at special rates — exclusively for Visa cardholders

The world’s leading car rental companies AVIS and Hertz offer special discounts to all card complete Visa cardholders.

When reserving your car, simply quote the discount code (on the back of your Visa card) and your Visa card number to receive preferential rates.

Special rates from Hertz throughout the world

Hertz, the world’s largest car rental agency, offers Visa cardholders from card complete special rates at over 7000 locations in more than 150 countries. Just enter the Hertz CDP code on the back of your Visa card when making your reservation, which you can do on the specially designed Visa booking page.

If you have any questions about booking online, you can also contact the Hertz Reservations Centre at Tel. 0800 20 1111 (free of charge within Austria).

Book your preferred car from AVIS online

Visa cardholders from card complete can book cars online, pay with Visa and automatically save money when they quote the special discount code (AWD number on the back of the card).

AVIS Preferred Members can book directly under “AVIS Preferred Reservation” on the AVIS website. For security reasons, please enter your name and Wizard number but NOT your credit card number.
Tel. AVIS: 0800 0800 8757

Offer at SIXT rent a car

Thanks to your Visa Platinum card, you will enjoy benefits at SIXT rent a car!

Find all info here

Do you have any questions about our products and services?

Please call us: +43 1 711 11 380 or visit our FAQ section (only available in german).