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Lost/Stolen card

Lost/Stolen card 

Do you need to block your card? You can contact us by phone at any time, day or night.

+43 1 711 11-770

When a card is blocked, a new card, Secure Code and PIN will be ordered for you automatically. The card will be sent to you a few days after the PIN.

When should you get your card blocked?

  • If your card has been lost or stolen
  • If your card has been retained by an ATM
  • If you are waiting for a card/replacement card and have not yet received it
  • If you suspect that unauthorized persons are using your card details   
  • If you suspect that you have been the victim of a phishing scam

 

In the event of loss or theft abroad, card complete can help with emergency cash. An emergency cash (up to USD 1,000.—) can be made available to a cardholder abroad within a few hours.

Please report any loss or theft of your card to us immediately so that we can prevent any fraudulent use.

 

Do you need to block your card?

Do you need to block your card? You can contact us by phone at any time, day or night.

+43 1 711 11 - 770

 

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