What is phishing?
Phishing is when fraudsters pretend to be legitimate companies or institutions (using fake websites, apps, emails or phone calls) in order to find out card details, passwords, codes, etc. from customers.
How can I protect myself against phishing?
Always remember: card complete will not call you to request credit card details!
- card complete will only contact you by telephone to clarify suspicious activity with a Visa or MasterCard card issued by card complete.
- If your are contacted by card complete, you will never be asked to provide card data (expiry date, complete Secure code, PIN, mTAN, etc.) via e-mail or telephone.
- If you have received a suspicious e-mail, SMS or instant message, please delete it immediately.
- If you are contacted by telephone, protect yourself by asking for the name of the caller and a call-back number. card complete’s own telephone number is + 43 (0)1 - 711 11 - 0.
Phishing Alert - Fake payment scam with Willhaben and Vinted sales
Messages from fraudsters will redirect you to fake payment pages. Do not respond to such messages and do not click any links! Fraudsters impersonate potential buyers in an attempt to obtain card details. Do not reveal personal access data/Secure Codes/card data to third parties and be careful not to authorize any unexpected payments!
General security advice
Fraudsters may pretend to be card complete and try to obtain your card data, passwords or mobileTANs. card complete itself will never ask you to change the Secure Code (your personal password) via e-mail or to disclose your card data, Secure Code or mobileTANs via e-mail or telephone. Do not click on unverified links under any circumstances. (To verify a link, move the cursor pointer over the link without clicking. The original link behind it - the URL - will appear).
If you have already disclosed data, or if you have received an SMS to change the Secure Code or your mobile phone number, although you did not order the change yourself, please contact us immediately at (01) 711 11 DW 500.
EXAMPLES OF PHISHING (FAKE) E-MAILS
If you recieved a message regarding the change of your mobilephone number, (see screenshot below) but you did not initiate the change yourself, please call the card complete Security Department immediately at +43 1 71111 extension 500.