What is phishing?
Phishing is when fraudsters pretend to be legitimate companies or institutions (using fake websites, apps, emails or phone calls) in order to find out card details, passwords, codes, etc. from customers.
How can I protect myself against phishing?
Always remember: card complete will not call you to request credit card details!
- card complete will only contact you by telephone to clarify suspicious activity with a Visa or MasterCard card issued by card complete.
- If your are contacted by card complete, you will never be asked to provide card data (expiry date, complete Secure code, PIN, mTAN, etc.) via e-mail or telephone.
- If you have received a suspicious e-mail, SMS or instant message, please delete it immediately.
- If you are contacted by telephone, protect yourself by asking for the name of the caller and a call-back number. card complete’s own telephone number is + 43 (0)1 - 711 11 - 0.
Beware of phishing messages
Beware of Phishing Attacks! Fraudsters pretending to be card complete or complete Control may contact you and ask you to confirm your passwords, codes, etc. But please note that card complete itself will never ask you to change the Secure Code via e-mail or reveal card details (expiry date, Secure Code, PIN, MobileTAN, etc.) via e-mail or over the telephone. Therefore remember: never give card details to others. If you have already done so, or if you recieved a message regarding the change of your mobilephone number, but you did not initiate the change yourself, please call the card complete Security Department immediately at +43 1 71111 extension 500.
If you have already disclosed confidential data, please contact our Card Security Team immediately at (01) 711 11 DW 500.
EXAMPLES OF PHISHING (FAKE) E-MAILS
If you recieved a message regarding the change of your mobilephone number, (see screenshot below) but you did not initiate the change yourself, please call the card complete Security Department immediately at +43 1 71111 extension 500.