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Contact us

Contact us 

We look forward to hearing from you

card complete Service Bank AG
Lassallestraße 3, 1020 Vienna

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Lost/Stolen Cards

24h reporting hotline (emergencies and card blocking only)

Report lost or stolen cards by phone 24 hours a day, 7 days a week.

+43 1 711 11 - 770


Written inquiries

Contact us quickly with our contact form

Contact form


Telephone inquiries

Our customer service team is available by phone Monday to Friday, 8:00 a.m. to 6:00 p.m.

+43 1 711 11 - 380

For questions concerning complete Secure (online payments)

+43 1 711 11 - 678


Card applications

Now also possible with VideoID!

Card overview



You’ll find all the forms you need in the download center.

Download center


Merchant service

You are a partner from card complete? We look forward to hearing from you.

Merchant service



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For questions about how we process personal data, please use our

Data protection contact form

    Do you have any questions about our products and services?

    Please call us: +43 1 711 11 380 or visit our FAQ section (only available in german).