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What is phishing?

Phishing is when fraudsters pretend to be legitimate companies or institutions (using fake websites, apps, emails or phone calls) in order to find out card details, passwords, codes, etc. from customers.

How can I protect myself against phishing?

Always remember: card complete will not call you to request credit card details!

  • card complete will only contact you by telephone to clarify suspicious activity with a Visa or MasterCard card issued by card complete.
  • If your are contacted by card complete, you will never be asked to provide card data (expiry date, complete Secure code, PIN, mTAN, etc.) via e-mail or telephone.
  • If you have received a suspicious e-mail, SMS or instant message, please delete it immediately.
  • If you are contacted by telephone, protect yourself by asking for the name of the caller and a call-back number. card complete’s own telephone number is + 43 (0)1 - 711 11 - 0.

Beware of phishing messages and calls

Please be aware: there are many phishing messages regading Willhaben in circulation at the moment! These fraudulent messages pretends a payment and redirect to fake payment-pages. Please do not respond to such messages and do not click on any links! Also beware of phishing calls! Fraudsters pretending to be banks or police may contact you and ask you for your card data. To protect you as our customer, please note to never give card details to others or confirm unexpected payments.

If you have already disclosed confidential data, please contact our Card Security Team immediately at (01) 711 11 DW 500.
















































    Do you have any questions about our products and services?

    Please call us: +43 1 711 11 380 or visit our FAQ section (only available in german).