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What is phishing?

Phishing is when fraudsters pretend to be legitimate companies or institutions (using fake websites, apps, emails or phone calls) in order to find out card details, passwords, codes, etc. from customers.

How can I protect myself against phishing?

Always remember: card complete will not call you to request credit card details!

  • card complete will only contact you by telephone to clarify suspicious activity with a Visa or MasterCard card issued by card complete.
  • If your are contacted by card complete, you will never be asked to provide card data (expiry date, complete Secure code, PIN, mTAN, etc.) via e-mail or telephone.
  • If you have received a suspicious e-mail, SMS or instant message, please delete it immediately.
  • If you are contacted by telephone, protect yourself by asking for the name of the caller and a call-back number. card complete’s own telephone number is + 43 (0)1 - 711 11 - 0.

If you have already disclosed confidential data, please contact our Card Security Team immediately at (01) 711 11 DW 500.
















































    Do you have any questions about our products and services?

    Please call us: +43 1 711 11 380 or visit our FAQ section (only available in german).