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What is phishing?

Phishing is when fraudsters pretend to be legitimate companies or institutions (using fake websites, apps, emails or phone calls) in order to find out card details, passwords, codes, etc. from customers.

How can I protect myself against phishing?

Always remember: card complete will not call you to request credit card details!

  • card complete will only contact you by telephone to clarify suspicious activity with a Visa or MasterCard card issued by card complete.
  • If your are contacted by card complete, you will never be asked to provide card data (expiry date, complete Secure code, PIN, mTAN, etc.) via e-mail or telephone.
  • If you have received a suspicious e-mail, SMS or instant message, please delete it immediately. Do not click on any links!
  • If you are contacted by telephone, protect yourself by asking for the name of the caller and a call-back number. card complete’s own telephone number is + 43 (0)1 - 711 11 - 0.
  • Before approving an online payment, check exactly which amount and which merchant name appear in the mobile TAN SMS or in the online payment approval screen in the complete Control app and whether this matches the payment you want to make. If you have any doubts, please cancel an unclear payment transaction and contact the merchant before approving a payment.
  • Beware of fake competition or offers from well-known companies! Currently, a fake competition of ÖBB is promoted on Facebook, where a small amount has to be approved, but the customers agree to a standing order in the background. Fake offers, such as from Airport Vienna, are also regularly in circulation!
  • Do not give access to your PC or smartphone via Teamviewer or similar under any circumstances.
  • End telephone calls with suspicious persons immediately!
  • When paying online, please pay attention to the website certificate and whether the URL of the page begins with https://.

Beware of phishing e-mails

Please be aware: there are many phishing e-mails supposedly in the name of the Austrian Post in circulation at the moment! These (fraudulent) e-mails will ask you to pay a small amount (usually under € 5.-) to release an allegedly delayed package, but a higher amount is debited. Please do not respond to such requests, do not click on any links or attachments, and make sure to delete the e-mail immediately. And in general, whenever making a transaction online with complete Secure, don’t forget to check the amount and the name of the merchant one last time before confirming payment.

General security advice

Fraudsters may pretend to be card complete and try to obtain your card data, passwords or mobileTANs. card complete itself will never ask you to change the Secure Code (your personal password) via e-mail or to disclose your card data, Secure Code or mobileTANs via e-mail or telephone. Do not click on unverified links under any circumstances. (To verify a link, move the cursor pointer over the link without clicking. The original link behind it - the URL - will appear).

If you have already disclosed data, or if you have received an SMS to change the Secure Code or your mobile phone number, although you did not order the change yourself, please contact us immediately at (01) 711 11 DW 500.


If you recieved a message regarding the change of your mobilephone number, (see screenshot below) but you did not initiate the change yourself, please call the card complete Security Department immediately at +43 1 71111 extension 500.
























    Do you have any questions about our products and services?

    Please call us: +43 1 711 11 380 or visit our FAQ section (only available in german).