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We believe that quick, friendly and efficient handling of complaints is the basis for satisfied customers. We therefore take your concerns seriously.

If you have any grounds for complaint or suggestions for improvement, please do not hesitate to contact us. My team and I are available to assist when things don’t go as smoothly as expected.

We assure you that every complaint we receive will be dealt with quickly. We always aim to get back to you within two working days.


Mag. Wolfgang Mrazek
Complaints Manager

You can reach us at:

1020 Vienna, Lassallestrasse 3
Tel.: 01/711 11 - 383

Contact Ombudsman

Do you have any questions about our products and services?

Please call us: +43 1 711 11 380 or visit our FAQ section (only available in german).