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Travel Cancellation Insurance

 

Travel cancellation insurance 

EXCLUSIVELY FOR CARDHOLDERS OF VISA OR MASTERCARD CREDIT CARDS FROM CARD COMPLETE

Classic Card

First-time cardholders of card complete Classic Cards with insurance are automatically covered by cancellation insurance for private travel. This insurance is free of charge in the first year. The amount covered is

  • up to € 1,250.- for package arrangements
  • or up to € 625.- for an individually booked ticket on a commercial means of transport.

There is a deductible/excess of 20% of the claim amount.

This cancellation insurance continues in subsequent years, as long as the cardholder has collected at least 200 credits (each credit represents a transaction value of EUR 15) with the card in the previous year.


Higher insurance cover if the entire journey or all invoices due up to the time of cancellation are paid with a Classic Card from card complete:

  • up to € 2,500.- for package arrangements
  • or up to € 1,250.- for an individually booked ticket on a commercial means of transport

There is a deductible/excess of 20% of the claim amount.

Gold Card

As the holder of a card complete Visa Gold Card or Mastercard Gold, you are automatically covered by travel cancellation insurance for private travel as follows:

  • package arrangements up to € 1,250.-
  • or costs of individually booked services up to € 625.-

There is a deductible/excess of 20% of the claim amount.


Higher insurance cover if the entire journey or all invoices due up to the time of cancellation are paid with a Gold Card from card complete:

  • up to € 2,500.- for package arrangements
  • or costs of individually booked services up to € 1,250.-

There is a deductible/excess of 20% of the claim amount.


Platinum Card

Platinum cardholders automatically enjoy travel cancellation insurance free of charge!

  • Package arrangements up to € 2,500.-
  • Individually booked services up to € 1,250.-

There is a deductible/excess of 20% of the claim amount.


Higher insurance cover if the entire journey or all invoices due up to the time of cancellation are paid with a Platinum Card from card complete:

  • Package arrangements up to € 5,000.-
  • Individually booked services up to € 2,500.-

There is a deductible/excess of 20% of the claim amount.

 

Upgrade your cancellation insurance

PLUS package
A Gold or Platinum cardholder can purchase a PLUS insurance package for a main and an additional card for EUR 12 each per year (Gold Card) or for EUR 24 each per year (Platinum Card).

The PLUS Package includes

  • Travel Cancellation Insurance: higher coverage (up to EUR 2,500/Gold Card or EUR 5,000/Platinum Card for individually booked travel services), up to 2 claims per year, and no deductible/excess for either type of travel (package or individual).
  • Purchase Protection Insurance: up to EUR 1,000 (EUR 75 deductible/excess), maximum 1 claim per year. The insured item must have been purchased with the card complete credit card.

Please note that travel cancellation insurance does not apply for cardholders with only a Visa Business Card, Visa Corporate Card or Visa Expenses Card. In this case, to enjoy cancellation coverage, we recommend ordering a private Visa Card.

Do you have any questions about our products and services?

Please call us: +43 1 711 11 380 or visit our FAQ section (only available in german).