Skip to main content

Report a claim

Report a claim 

How to report a claim:

Please make direct contact with the Travel Insurance Department at our insurance partner WIENER STÄDTISCHE Versicherung AG Vienna Insurance Group:

Telephone: 050 350-356 (within Austria) or
+43 (0) 50 350-356 (from abroad)
Fax: 050 350 99-23181 (within Austria) or
+43 (0) 50 350 99-23181 (from abroad)


Or post a statement of the facts together with copies of invoice(s) to WIENER STÄDTISCHE Versicherung AG Vienna Insurance Group, card complete-Reiseversicherung, Schottenring 15, A-1010 Vienna.

You can also report claims online here.

    Do you have any questions about our products and services?

    Please call us: +43 1 711 11 380 or visit our FAQ section (only available in german).

    This website uses only necessary cookies, without which it cannot function properly. For more information, please see our Privacy Policy.