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We kindly ask for your support!

card complete Service Bank AG, like all credit and financial institutions, is required by law to regularly update the data of its customers. Without your support, we cannot fulfill our due diligence obligations. Therefore, in the near future you will receive a request to update your data via e-mail, letter or push message in complete Control. We kindly ask you to comply with this request!

You have already received a personal verification code? Click here to log in. Add your current data to the pre-personalized questionnaire securely, quickly and digitally.

Not yet received your personal verification code? In this case, we ask you to take a few minutes to complete the questionnaire right now and send it with a copy of a current, legible official photo ID to


Thank you for your support!  

Your card complete team


Please note the information about authorized ID cards:

  • Austrian passport - must not be older than 5 years! ATTENTION: for the new Austrian passport we need both sides (the one with the ID data + the one with the signature)!
  • Foreign passports must be valid!
  • Identity cards from EU member states (Iceland, Norway, Liechtenstein) must be valid!
  • Austrian driving license check card + paper driving license (NO foreign driving licenses!)
  • Valid official ID cards issued by Austrian authorities and chambers (e.g. lawyer's ID card, notary's ID card, pharmacist's ID card, City of Vienna ID card, City of Vienna pensioner's ID card, etc.).
  • Expired ID cards and ID cards without a signature may not be accepted!

Not authorized ID cards:

  • Residence permit
  • Permanent residence card
  • e-card
  • Student ID card

You can find sample photos of Austrian ID cards here.